|
There are no translations available.
Utility company case study
Problem:
A large Utility company wanted to reduce warehouse space and increase the number of service calls an engineer could make by stocking vehicles in the field rather than have them come back to a central depot to refill.
Existing systems were not feasible due to their cost and complexity, union concerns about employee privacy and the difficulty of keeping the “library vehicle” up to date with the changing location of the engineers.
How AutoAlert Helped:
By providing AutoAlert units in each vehicle, a “library vehicle” could track the vehicles through a PDA or mobile telephone and then deliver new stock when required whilst they were doing a job.
Empowering the drivers to track themselves rather than rely on a central call centre kept the unions happy especially as health and safety was improved through AutoAlert's proactive alerts to problems with the vehicle and with a reduction in the number of calls taken in the vehicle.
Resulting Benefit:
This led to a number of improvements for the utility company including:
- Warehouse space was reduced by 15% as more stock could be held in the vehicles. Additional peace of mind was provided by the proactive security alerts which are a standard part of the AutoAlert service.
- Drivers could do an additional appointment each day. With approximately 75 vehicles on the trial, this led to increased turnover of £100,000 per annum.
- Customer service was improved as drivers were more likely to have the tool required on board.
See also:
|
